Modernize Your Contact Center with Salesforce Service Cloud Voice
Unify phone, digital, and CRM data into one intelligent platform with AI-driven recommendations.
AI-driven call assistance with real-time transcription and automated supervisor visibility.
Unified Voice and Digital Service
Integrate telephony directly into Salesforce to manage calls, chats, and cases in a single console - giving agents full context with every interaction.
Faster Call Resolution by AI Assistance
Automated call logging, transcription, and routing let agents focus on customers instead of manual updates.
Seamless Supervisor Visibility
Supervisors can monitor live calls, access real-time transcripts, and coach agents with in-the-moment insights.
Scalable, Cloud-Based Architecture
Built natively on Salesforce and Amazon Connect, Service Cloud Voice scales globally with reliability, security, and minimal infrastructure overhead.
Why Skilled Cohort
Salesforce Partner expertise in Voice + Amazon Connect with end-to-end implementation and AI-powered optimization
Salesforce + Voice Integration Experts
As a certified Salesforce Partner, we specialize in implementing Service Cloud Voice with Amazon Connect and integrating it across your Service Cloud ecosystem.
End-to-End Implementation and Optimization
From telephony setup and agent console customization to workflow automation and reporting, we ensure every part of your contact center runs seamlessly.
Proven Enterprise Delivery
With experience across telecom, retail, and financial services, we tailor Service Cloud Voice deployments to fit high-volume, regulated, and customer-centric environments.
Ready to Transform Your Business?
Contact our Salesforce MVPs today and start your journey to operational excellence.
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